COVID and Customer Success – what’s trending and what’s the latest

Join Irit Eizips, Chief Customer Officer and CEO of CSM Practice, and Nick Mehta, CEO of Gainsight

Join Irit Eizips, Chief Customer Officer and CEO of CSM Practice, and Nick Mehta, CEO of Gainsight as they discuss the importance of measuring the effectiveness of a customer success strategy. They will also talk about the current trends in Customer Success for SaaS and the related surveys they’ve conducted recently.